RETURN POLICY
60-Day Money-Back Guarantee:
We stand behind our product and your satisfaction is our top priority.
If you’re not completely happy with your purchase, you’re eligible for a full refund within 60 days of delivery—no questions asked.
· No need to return the product
· Refund issued to your original form of payment
· Hassle-free process
To request a refund, just contact our customer service team by:
-Calling us at (888) 596-0155
-Emailing customerservice@strongcell.com with:
· Your first and last name
· Your phone number
· A brief reason for the refund
· Order number if applicable
We’re here to help and make sure your experience with Strong Cell is a positive one.
All Other Returns:
We want you to feel confident in every Strong Cell purchase. For returns not covered under our 60-Day Money-Back Guarantee, please review our standard return policy below:
Return Window
· Returns must be requested within 30 days of the delivery date.
Product Condition
· Items must be unopened, unused, and in their original packaging.
· Unauthorized returns will not be accepted or refunded.
Return Process
To request a return and refund, please contact our customer service team:
-Call us at (888) 596-0155
-Or email customerservice@strongcell.com with:
· Your first and last name
· Your phone number
· The reason for your return
· Order number if applicable
We will review your request and provide return instructions if eligible. Once we receive and inspect your returned product, your refund will be issued to the original form of payment.
Please Note:
Our 30-Day Return Policy is separate from our 60-Day Money-Back Guarantee.
The 60-Day Money-Back Guarantee applies only to first-time purchases if you’re not satisfied with the product, even if it’s been opened or used.
The 30-Day Return Policy, on the other hand, applies to all other purchases (such as repeat orders) and requires that products be unopened, unused, and returned within 30 days of the delivery date. Refunds under this policy are only issued after the returned item is received and inspected.
Strong Cell
Attn: Returns
124 McMakin Rd.
Bld 1, Suite 300
Bartonville, TX 76226
EXCEPTIONS
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Strong Cell Customer Service
888-596-0155 or email us at: customerservice@strongcell.com
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
Strong Cell Customer Service
888-596-0155 or email us at: customerservice@strongcell.com